What Our Clients Say About Us
At Essential Health we’re proud to provide truly personal home care and domiciliary care services for clients in their own homes across Stoke-on-Trent.
So we love hearing feedback on our people and our services, it’s great that our clients and their families are happy to endorse us.
All staff looking after my mum, are very caring and conscientious. We never thought we would be able to find such a service, you have proved us wrong. Your staff care for our mother as is she was theirs, we are so very grateful.
LB is a great lady to be around and definitely brings sunshine to my day.
We feel that DT is a very well established carer who is very thorough in all areas of her role. She is a credit to your company.
CA always comes in full of life and positivity. She engages in conversation with mum. She treats mum with dignity and respect and is thoughtful and mum sees her as a friend more than a carer, which for me as her daughter and only child gives me peace of mind.
CW is a lovely caring girl and works with a very mature work ethic. CW looks after my mum very well and they have lots of conversation about all things. I am confident that when she is on duty that my mum will be in safe hands. Mum looks on her as a friend or the granddaughter she never had 😊 she will put herself out to help mum whilst keeping a professional standard.
I never thought care like this existed. I’ve been given the best care for my Mum. I still cannot thank Essential health enough for the way they look after my mum. I feel very lucky.
DS is a very caring and Helpful person also encouraging. I am extremely pleased to have her as my carer.
Thank you VF for making DF Happy on Your visits to care for her, she loved you.
Fun and games and Brilliant care, Thank you GP and LD
I am so Happy with my Care Giver, I look Forward to her visits.
ZB is very efficient and mum enjoys her company. She assists mum with things she finds so difficult to do now.
CA is very conscientious and brightens mum’s day up. She is a hard worker and always has conversations that interests mum.
CW is a lovely thoughtful girl and has a good relationship with mum. She works hard and has mum’s interests at heart and ensures she has all she needs when she is on her own.
LP is a very good Carer and helps with with everything I need.
KB will do anything that I ask her to do, she is very friendly.
There is no one to compare with Pat! She goes above and beyond and she is very caring and efficient.
NB and SB what a team. They are like a breath of fresh air. Never have they arrived without a smile. They buid confidence and prompt independence. Carers of the Decade.
The care I have is very good. They are Four Great Girls.
Thank you, for making the training comfortable and easy to follow. And Thank you for the Lunch and snacks. Looking forward to starting and being part of the team.
I am more than satisfied with my 3 personal assistants. They all have really good personalities which suits me, they are always punctual and cheerful, nothing is too much trouble.
DS is an excellent Carer.
Very Caring and Understanding
My mum could not be in better hands.
My Mum’s care exceeds all expectations.
MA receives care at it’s very best.
LP has a very pleasant personality and is a very good care giver.
CW is a really pleasant young lady, always very thorough and excellent Care Giver.
DP is a very competent, kind and caring person, excellent care giver, I wouldn’t change anything.
We are very pleased as a family with the quality of care provided by JS for our mum. JS is very patient with mum especially when she doesn’t want to get out of bed. We appreciate all that JS does. JS couldn’t do anything better as far as we are concerned, she has a great relationship with mum, always keeps us updated as and when she needs to, she can get mum laughing.
We are very pleased as a family with the quality of care provided by RF for our mum. The extra outings that are fairly new are going very well and my mum is enjoying them. We appreciate all the RF does for our mum.
KB is very professional and caring.
As well as her complete professionalism, PC is absolutely, lovely, funny and warm hearted.
JC is a very friendly and reliable care giver, she is a credit to Essential health.
SL is a top carer who spots any problems and health issues and reacts accordingly. Thank goodness she spotted a health problem when she did.
MW shows empathy towards my mum which is so important, she really cares for her and about her too.
I find my carer excellent, understanding and helpful.
DP is professional in her care and everything is always done to the highest ability, she can put rollers in too which helps my daughter in the evening.
CW is always professional, polite and engages in interesting conversation.
Just wanted to say a huge thank you to everyone at Essential Health for the kind, caring , compassionate way they have dealt with mum-in-law, always putting her needs first and becoming friends of the family during the time they have cared for her at home.
I would not hesitate to recommend them to anyone looking for care as they always go that extra mile and are extremely professional.
JL visited my mum for the first time today. Mum was always reluctant to have carers but she has turned mum around. Making the decision to use Essential health to help support my mum has been the best decision, she is so looking forward to seeing the carer again. 05/03/2019
Helen and I would like to say thank you all for your professionalism and sympathetic care of our dearest mum over h last year. Our best wishes to you all. XX JH.
To all the lovely staff,
Thank you so much for everything that you did for my mu. To see her smiling when the girls came was lovely, your kindness is appreciated.
She thought a lot of all of you and she looked forward to when it was time for you to come out as it seemed to be her “fun” time.
You are all amazing at your jobs 25/12/2018
Thank you
L,A and Family
D Fern
To All Carers
Thank you for everything you did for mum.
25/03/2018
S H Penny
We would like to thank you for the care and affection you showed for our mum FW.
We would like to say a very big and heart felt thank you to DS and LP who visited mum daily.
Although she hadn’t ever wanted carers to start with, she had started to look forward to their visits, she spoke highly of them both.
Please accept our very grateful thanks.
05/03/2019
We cannot express how grateful we are for exceptional care you have given to LH, helping her to stay at home.
You have made a big difference in our lives and many other families i’m sure.
Our deepest appreciation to you all.
Best Wishes
LH and Family
06/04/2019
Hello All
It is now a week since AS moved to North Wales and much to our surprise he has taken everything in his stride and is settling very well into his new home.
On behalf of AS and myself we wish to thank you and your colleagues for the exceptional care and attention given to my brother over the past three years.
Regards
P Staton
25/04/2019
Thank you so much for looking after my Aunty.
I don’t know what I would have done without you.
Best Wishes
J Butler
18/04/2019
To all the team at Essential Health and especially JB and LD.
Thank you for the care and dignity you gave to our dearly loved mum, grandma and great grandma. You are very much appreciated. Thank you so much.
21/05/2019
Steve and Family
We would just like to send wholehearted thanks to GB, KB and all staff o the Palliative care team, for their committed and dedicated care of our dad RB in the last few weeks of his life. Both GB and KB were compassionate, empathetic and made some very difficult days brighter. Their bright yet devoted demeanor brightened each and every day. Whilst caring for RB their support for mum was second to none and really helped and comforted her through the difficult days.
Thank you so much, angels in waiting!
19/06/2019
TB and Family
Dear Wendy,
In this word where we come to, almost, expect poor service, may I please take this opportunity to thank you and your amazing staff for the care my dad received at his end of life.
He was treated with the upmost respect by all, especially the team of 2×2 Palliative care staff – they were exemplary! As a family, this was by far the most difficult thing we had ever had to handle and your ladies brought a little light into our dark space – we even had a little chuckle sometimes.
A special Thank you also to Jean who was with us on the final night – which was lovely because she was dad’s favorite.
The nature of Palliative work is that they must move on quickly to the next person in need, and so we do not get the opportunity to give them the thanks – and the hugs – that we would have liked.
And finally – all the admin staff – who try to juggle razor blades whilst standing on a 3-legged stool in quicksand. You have to react so quickly to changing situations and no one ever notices until it all goes wrong. I so appreciate everything you have ever done.
And I hope you remember this email when it is my turn! – the kids are eyeing me up ever more closely!
Best wishes to you all
20/06/2019
A C
PC is an excellent carer she is very friendly and has an excellent rapport with mum.
EK
23/08/2019
RS is very approachable and very caring.
E King
24/08/2019
DS is very friendly and caring, nothing is too much trouble.
EK
24/08/2019
RC gets on so well with Jon, she is very caring and pleasant.
M Edwards
21/08/2019
JL is very caring, competent and pleasant, she is very easy to get on with, Jon enjoys his social outings with JL.
M Edwards
21/08/2019
I would like to add: All carers that visit my Wife have infinite patience and all spend time to talk with her.
R Farnsworth
PC is an excellent carer and very hard working, she goes above and beyond to assist me. I really feel comfortable in her care.
W Ansell
22/08/2019
DS is an excellent carer, it is a pleasure having her look after me.
W Ansell
22/08/2019
DS and PC treat us like family and I cannot fault anything, excellent service I am very happy.
K Forrester
26/08/2019
To Essential Health,
Thank you for your help and support.
Best Wishes
R L
12/08/2019
To All at Essential health
Thanks for everything
J & R
16/08/2019
06/01/2020
The Care team
We are Happy with everything, I like the care team very much, nothing could be improved everything is brilliant.
J M Krane
06/01/2020
Lovely Carers, Excellent workers,always smiling nothing is too much trouble.
D Luke
06/01/2020
Mum and all the family are happy with the standard of care given.
Thank you
E King – A Drakeley
06/01/2020
The Care Assistants are all excellent at their job and their caring skills are all the right way. I cannot see where or how they could be any better.
PD
08/01/2020
Mum is so lucky to have Pat she is such a lovely person as a carer. Everything is in place when she has been and I feel confident when she is on shift mum is looked after so well.
S Sheperd
08/01/2020
Denise is a very caring person and always converses with mum and makes her feel valued, she is a lovely carer and very suitable to my mum, I am so confident in the carers chosen for my mum.
S Sheperd
08/01/2020
The service given by Clare is exceptional, she takes care not only for my husband but the whole family, we could not ask for a better carer.
J Pickston
12/01/2020
Excellent care provided by my carer.
M Holloway
07/01/2020
My wife has great carers, they are a credit to the company, truly dedicated people.
Thank you
B Egginton
09/01/2020
I give 110% to the carers that visit my dad, They are the best girls ever, my dad loves them ALL.
M Derbyshire
07/01/2020
I couldn’t ask for anything better, my carers are excellent.
K Forrester
My Carers are polite and friendly, they take time with me and know me well.
My Carers are very caring and pleasant and have a good connection with me.
09/01/2020
I am very satisfied with the level of care and support given to my brother he has warmed very well towards the staff better than we had hoped for. He is very settled.
15/01/2020
Cannock Branch
The care my husband was given, was amazing, all the girls were polite professional and understanding. They always made sure his needs were met.
K Shorter
Cannock Branch
21/05/2020
Jan was amazing from day one, she calmed me and she is so caring and professional in all she does, we loved her.
K Shorter
Cannock branch
26/05/2020
JD is a wonderful person, instant bond with mum, I saw JD more than my husband last 5 weeks. I will miss you JD, very supportive company. Stay in touch.
L Stanley
Cannock branch
25/05/2020
NJ is an asset to your company, I will miss her greatly, a lovely caring professional lady.
L Stanley
Cannock branch
22/05/2020
NC and GB are very goof carers, they do everything they can to help me.
TTooth
Cannock Branch
Dear Louise
As a family we would like to thank you and your team, thank you seems too small of a praise for how we feel about yourself and the team. In particular Jan, Niki, Danielle, They made his last days very comfortable and happy with his “little “Title” and bell singing my ” Ding a Ling” they gave myself and the family strength to face what was to come we miss him so so much.
Thank you all once again.
C & family
23/06/2020
Cannock branch
23/06/2020
To all the team
Thank you for the help and compassion shown to dad in his last few weeks.
God bless you all
Love
B, A, M and family
Received 17/07/2020
To All at Essential Health
Thank you for all you did to enable my mum to spend her final days at home. She was able to pass surrounded with love and in the home which we had many happy times. The care, compassion and support you offered was very special.
Particular thanks go to: Jo, Laura, Shan, Hollie and Jas. Thank you for all that you have done and will continue to do for those in similar situations.
With Best Wishes
J H and Family
I want to let you know how grateful we are as a family to have such lovely carers looking after our mum. Mum was so reluctant to have care after her bad experience but Essential health carers have turned that around.
Thank you
S Adams
12/08/2020
To Essential health
Just wanted to thank you for your kindness and care you gave to David. I couldn’t have wished for better carers, I appreciate it very much.
Kind regards
Carol
17/08/2020
Brilliant service thank you
24/12/20
GD
Carol is a first class carer who i would trust implicitly in any situation. She is a credit to the company.
Julie Is a first class carer and is capable in all situations.
I wouldn’t want to change anything.
B.E
Dawn is very caring and thoughtful. She has a lovely nature and is always so pleasant. She never fails to raise a smile, good worker too.
Vicky is always pleasant with J and always makes sure he is comfortable.
Josie has a really caring way with her. She is a good worker and gets on well with J.
Rachel is a good worker and gets on well with J and is very supportive of him.
M. E
17/12/2020
Danielle is always cheerful and is a good worker. She has a good interaction with J.
17/12/2020
M.E
Very reliable and communicates any concerns promptly and efficiently to myself/brother
10/12/20
K.M
Claire is a very caring person and treats me with respect and kindness. You have trained her to a high standard. She does her work with pride and care. She treats me with upmost tenderness.
11/12/2020
P. Dix
Very satisfied with carers.
Everything is fine.
14/12/2020
S. H
The care they offer is very good.
10/12/2020
P.A
Pat is the most efficient carer mum has. She is always on time and carries out her work excellently.
Claire has only been back a short while but has fitted back into mum’s way of living.
01/01/2021
S. S
14/12/2020
T Punchard
Kerry is a very caring young lady who gives 100% to her role. She always listens to myself when i leave notes to advise them of various things.
Dani is a very thorough carer. Nothing goes past her. She excels in personal Care and always adapts to my mum’s needs on a daily basis.
Lucy is a reliable, caring young lady. She ensures that my mum’s needs are met on a daily basis.
26/03/21
We would like to thank you for your care to our amazing mum. With all our love and thanks you were all so Lovely.
W and S Hart
23/02/21
I wanted to contact you to discuss the care my dad received from your company and your carers. I want to say what an amazing company you are, the carers are absolutely amazing, all of them, and in particular LP and CC, I have never met such lovely gentle caring and affectionate people. The empathy they showed to my dad was outstanding, they are outstanding carers all of them! I have to also say how lucky we feel to have known dad was cared for so well and nothing was too much to ask, they went above and beyond.
VB Daughter of Mr Boon
25/02/21
I wanted to thank you for the care that I have been given over the past years. The help and patience that the carers have given to me has been wonderful.
Thank you all again
Take Good Care
M Holloway
14/05/21
To all the staff at Essential health
With thanks for the care , kindness and compassion shown to MB in the last days of her life, and for the support given to her family.
“Thank You”
Best wishes
Les, Richard and Sean